Courts Promise T&C

New Price Promise 2014 (Malaysia) – Updated on 24 Nov 2014

1. Lowest prices guaranteed online or else 30-Day Triple the Price Difference if you find a lower price at our competitors

Courts will ensure that our prices are the lowest or at least the same as competitors.

How do we ensure that?
We do that by sending independent auditors to check our prices against competitors on a daily basis.

Why do we do so?
So that all our customers can buy from us knowing that the price they bought at Courts will alway be the lowest they can find in the market for the next 30 days.

What if after buying the item from Courts, I found a lower price at your competitors?
In some rare instances where you find a lower price at our competitors after you have purchased the item from Courts, you will be compensated up to triple the price difference. See how the compensation works:

Types of Product

Number of days eligible for refund

The Price Difference Refundable

Examples: Courts' Price

Retailer with Lower Price

Refund Amount

TV, Home Theatre System, Computer, Tablet, Camera, IT Gadgets.

10 Days

150% the price difference

RM1,000

RM970

RM45 (1.5 X RM30)

Home Appliance, Air-Conditioners, Hood & Hob, Kitchen Appliances, Personal Care

20 Days

200% or Double Price Difference

RM2,000

RM1,950

RM100 (2 x RM50)

Furniture, Bedding, Mattress, Bicycle, Apple Brand Products

30 Days

300% or Triple The Price Difference

RM3,500

RM3,350

RM450 (3 X RM150)

The product must be exactly the same?
Yes, we will price match or refund the price difference on a “Like-for-Like” basis on the same product brand & model including prevailing tax (GST), manufacturer’s warranty and same payment method as well as mode of delivery. Do note that some of our competitors will sell “export set” which do not come with local warranty or charge you extra for using your credit card.

Who are considered your competitors?
Online local retail competitors who are authorised by the vendor to sell a new, factory-sealed product with a local warranty. We will also price match products sold by major online retailers.

Full list of retailers:
SenHeng
HLK (chain store)
Harvey Norman

How do I request a price match or refund price difference from a Courts store?
Customers can go to any stores or call our Customer Service Hotline 1800 88 1832 within 10-30 days (depending on the type of products) from date of purchase. Please show us the lower price that is still in effect that you want Courts to price match.

How do I show “proof” of price?
The best way to show proof of price is to bring in a picture of competitor’s price tag, competitor’s advertisement and catalogue to facilitate the price match. Courts will then review and verify the price match request; in some situation we will call up the competitors to confirm the price.

How long do I have to wait to get a refund?
We will process the claim within 14 business days and give you the refund in the form of Courts Online Vouchers.

What if the competitor does not have them in stock or has limited quantities of the product?
Sometimes a listed competitor will advertise for a product with very limited quantities for a special price or the item may even be out of stock, in these scenarios, the item will not be eligible for price matching or refund the price difference.

Does Courts price match “free gift with purchase” offers?
Courts does not price match “free gift with purchase” offers as they are not exactly like-for-like.

Does Courts price match offers with financing?
Courts does not price match to competitor’s price that can only be received when using the competitor’s credit card or any other financing offers.

Does Courts match competitors’ trade-in value and offers on trade-in products?
Courts does not match competitors’ trade-in value and offers on trade-in products.

How will the difference in price refunded to me?
The difference will be paid in the form of Courts Online Vouchers.

What are the exclusions?
The online prices of retailers not listed above.
Mobile phones with contract.
Motorbikes
Products sold by marketplace sellers
Any financing offers, bundle offers, free gifts, pricing errors, coupon offers, items that are advertised as limited quantity, trade-in offers, out of stock items, discontinued models, display sets, refurbished / used items, items bought under PWP offer, loyalty club member’s special, special hour / one day only sale event items, special event / tradeshows / exhibitions, credit card offers and rent / lease programs.
Each item is only entitled to price match or refund the price difference once.
Refund the price difference is for items that have been fully paid and delivered, for items that have not been fully paid, we do at least a price match.

2) Upsized Courts Extended Warranty. Get complete peace of mind by extending the product warranty up to 10-year

The most comprehensive warranty coverage in Malaysia where your products get covered for double the usual duration found in the market.

3) It is perfectly ok if you change your mind with our 30-Day Hassle Free Exchange & Refund Policy.

What do I do if I want to exchange or get a full refund for an item I bought online?
If you are not happy with the product you purchased, just call up our toll free number and our friendly service consultants will assist you in your request. All items must be sealed along with the original receipt, warranty card, free gifts, vouchers, accessories, associated with the purchase in its original condition (sealed box)

What if I have opened the box or unsealed the item?
We will still exchange or make a full refund within 14 days of the purchase with the complete original packaging, original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its good condition.
When returning software, ink cartridges, batteries, tablets, mobile phones, game consoles, they must be in sealed and original condition to be eligible for a refund or exchange.

How will my money be refunded to me?
The refund will be given in the same mode of payment that was used in the original purchase. If delivery has taken place, then the refund will exclude delivery charges paid. For payment made with credit card, bank may take 4 to 6 weeks to process the refund.

What if the product is found damaged upon opening the brand new box?
We will replace the product for you if we find such cases we define as “Dead on Arrival or in short DOA” within 14 days of the purchase date. After 14 days, we will repair the item for you.

What are the exclusions?
Display set items sold as seen
Apple branded products like ipad/iphone. (Apple computer is eligible for refund/exchange)
Made-to-order and personalised orders made especially for you are not exchangeable / refundable. (Items where a customer has requested specific attributes (e.g. finish, colour, size) or where we build upon your order)
Assembled furniture and air-conditioners (once installed)
Home appliances (once used), mattresses, personal care products, beauty & body products, apparels & accessories, health & fitness products, headsets and earphones due to hygiene reasons.
For headsets and earphones, you will need to send the product back to the manufacturer authorized office for exchange.

4) Products Reservation for 14-Day

If you found something that you like to buy but can’t make up your mind yet. Fret not as you can now reserve it for 14-day.

How do I reserve an item?
If the stocks are available online or in-store, simply place a 5% or RM50 (whichever higher) fully refundable deposit (on the current selling price) to reserve the products and we will put it aside for you for 14 days. The deposit is fully refundable in the event you decided that you do not want to buy the item, you will just need to go back to the same store you placed the deposit to get a full refund. Return mode will be the same as your mode of payment.

What are the exclusions?
Newly launched products within 90 days of first launch date in Malaysia
Advertised limited set items or hourly special deals
Reservation of products is not possible online currently

5) Same Day Delivery as quick as 5-Hour (For Klang Valley Only)

We understand that at times, you will need a bulky item delivered to you quickly. Now you can enjoy your purchase item within the same day when you need it on the same day.

How does the 5-Hour works?
If you buy an available stock item before 1pm, we will deliver by 6pm. Or if you buy before 4pm, you will the item by 10pm. Customers or representative must be at home to receive the delivery during the window time. Arrival time excludes assembly/set-up time. For customers staying in Condominiums placing their orders after 1pm on a weekday and at all times on a weekend or Public Holiday, the customer must provide the Condominium Management approval letter at the time the order is placed.
(Excludes Seremban, Nilai, Banting, Kuala Selangor and Bentong areas)

What is the latest time I need to buy to enjoy same day delivery?
5pm is the latest cut off time, any time after that, we will try our best to send at the earliest available time the next day.

How much does it cost?
RM 99 (excluding tax). Assembly Charges still apply.

Can I cancel or made changes to same day delivery?
In order to get your order to you speedily, it will be hard to cancel this after we send our truck out. Hence we are not able to call back the truck. If you really need to change or cancel the truck, another delivery arrangement with another delivery fee will have to be chargeable.

What are the exclusions?
Items not stocked in our warehouse
Direct delivery from our suppliers/partners
Courts Flexicredit purchase
Installation services and air-conditioning requiring installation
Made-to-order products
Online purchase is not available for same day delivery currently, please approach our physical stores for this service.

Courts reserves the right to amend any terms and conditions without prior notice.

6) Courts Flexicredit 15mins Approval –

(currently only available in-store)

How does it work?

Existing active or settled Courts Flexicredit customer who walk into the store with their MyKad presented will be given an approval for Courts Flexicredit in 15 minutes. No other supporting documents needed. Payment term can range from 6 months to 60 months.

Any other income documents needed?
No other supporting documents needed.

How long is the payment term?
Payment term can range from 6 months to 60 months

What are the criteria? Provide MyKad
Must be a subsequent Courts Flexicredit customer (existing for more than 6 months or settled not more than 6 months) with available credit limit.
Must have no change in your personal profile
Must not exceed DSR of 15%-33% depending on income
Must not be in arrears on Courts’ running accounts & spouse account (on-going Collection Agency actions / legal actions by Courts / have written off accounts)
Must not be a bankrupt or has pending lawsuits.
Must not have any rejected Courts Flexicredit application in the last 3 months.
The worst arrears of running or settled accounts Not more than 2 high risk items in each high risk product category. High risk products are defined as products under mobile/IT/digitals categories.
Not applicable for motorbike.

For customer who is unable to fulfil the above requirements, normal credit processing will apply Courts reserves the right to amend any terms and conditions without prior notice.

7) 100% Approval to spend RM1000 on Courts Flexicredit –

(currently only available in-store)

How does it work?
Any customers who walk into the store with their MyKad presented will be given 100% Approval to spend RM1000 on any products on Courts Flexicredit. No supporting documents needed. Payment term can range from 6 months to 60 months.

Any other income documents needed?
No other supporting documents needed.

How long is the payment term?
Payment term can range from 6 months to 60 months

What are the criteria?
Applicant must be Malaysian age between 18-60 years old with valid MyKad and pass MyKad biometric reader.
Customer delivery address must be the same as address in MyKad.
Not applicable for Courts existing running customer.
Applicant must not have any rejected accounts in the last 3 months.
Applicant must not be a bankrupt or has pending lawsuits.
Applicant must not have on-going legal actions / written off accounts / SC6 records with Courts.
Each applicant is allowed to open only one account. Any customer open more than one account is subject to normal credit process.
This customer is allowed the next purchase 3 months after delivery of this account. If customer would like to purchase additional item within 3 months from the first delivery, normal credit process will apply.
The customer must be contactable for verification before the application can be approved.
No self-collection is allowed.
Revised account to change delivery address or customer address is not allowed.
Not applicable in Sarawak and Sabah.
Not applicable to any other credit offers, credit discounts, free gifts, cash back or other credit promotions.

Courts reserves the right to amend any terms and conditions without prior notice.