Exchanges, Returns and Refunds

THE COURTS ONLINE EXCHANGE, RETURN AND REFUND POLICY

Please make sure you read and understand this Policy. We may amend this Policy at any time.

Part 1 of this Exchange, Return and Refund Policy (this "Policy") sets out the categories of Products that cannot be exchanged, replaced or refunded under this Policy.

Part 2 of this Policy sets out the rules and procedures that must be followed to exchange, return or obtain a refund in respect of a Product purchased from Courts on Courts Online.
2.1- Hassle-Free Exchange Policy
2.2- Exchange / Return Policy
2.3- Sales Cancellation

PART 1: PRODUCTS THAT CANNOT BE EXCHANGED, REPLACED OR REFUNDED

The following categories of Products cannot be exchanged, replaced or refunded under this Policy.

Electronics & IT Devices

Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made to-order/Custom-Made, Air-Conditioner (once installed), Home Appliances (once used), Headsets and Earphones, audio, video games, soft wares or products of the same type and E-books, E-journals.

Fitness, Sports & Outdoor

Hygiene related products & Health and Fitness.

Health, Beauty & Body

All hygiene related products & personal care products.

Home, Kitchen & Bedding

Mattresses and Assembled Furniture.

Made-to-Order or Custom-Made Products

All.

PART 2: RULES FOR PRODUCTS PURCHASED FROM COURTS

Cancellations, Exchanges & Returns

2.1. Hassle-Free Exchange Policy – Now extended to 30 days. If you change your mind, that's cool with us.

If you're not totally happy with the product you purchased, you may contact us on our hotline to arrange for the necessary, within a period of 30 days (from date of purchase/delivery, whichever is later) for sealed items and a period of 14 days for opened boxes. Please provide the sales confirmation email at the time of return/exchange.

  • The product (excludes display set items) must be in its original packaging, in good condition, including the box, with the guarantee card and your valid purchase receipt from Courts.
  • All display set items are strictly not returnable/exchangeable or refundable.
  • On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If returning software and ink cartridges, it must be unopened.
  • In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
  • Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, Air Conditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture.
  • Personal Care Products, Headsets and Earphones, Health and Fitness products are not allowed for exchange due to hygiene reasons.
  • For any product sold at reduced price and there is no same model to replace Courts is only able to do refund for the value paid by the customer. Customer can also opt to choose another item and pay the price difference.
  • If delivery has taken place, then the refund will exclude delivery charges paid.

2.2. Exchange / Return Policy

In accordance with the Consumer Protection Act 1999, Courts reserves the right to prove (or, if the breach appears more than 1 month after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

  • The product must be returned, with the guarantee card and your valid purchase receipt from Courts.
  • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • For Headsets and Earphones, you will need to send the products back to the manufacturer authorized office.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
  • Personal Care Products, Headsets and Earphones, Health and Fitness products are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

2.3. Sales Cancellation

Courts reserves the right to refund you the Price of any Goods which has been paid and received by Courts, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

Please note that the normal processing time for refund requests is 14 business days from date of request. EPP payment refund may take up to 3 to 4 weeks.

RETURNING PRODUCTS AFTER THE HASSLE-FREE EXCHANGE POLICY PERIOD HAS EXPIRED

Please refer to the Online Buyer Agreement for information about your rights.

PRIVACY ISSUES CONTACT INFORMATION

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within 3 working days. You may contact us online. Please refer to our detailed Privacy Policy here.