FAQ'S

How do I know if the product I’m looking for online is available?

If a product is available online, a yellow “Add to Cart” button will appear directly below the price on the product’s listing and detail pages.

Are all products available in stores available online?

90 % of the products in store are available online. However, from time to time, there may be products and promotions that are exclusive to store only

Are all products available online available in store?

Not all products available online are available in store, due to limited product quantities, special online promotions or online-exclusive products.

How many products can I order at one time?

  • Especially for products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
  • These restrictions may be enforced on orders placed from the same Courts Online account or credit card, and sometimes even orders that use the same billing and/or delivery address.
  • Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.

What if the product runs out of stock after I have ordered or made payment?

We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:

  • If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.
  • Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

PROMOTIONS & DISCOUNTS

How do I redeem a promotional code?

  • Make a purchase from courts.com.my
  • Click "CHECKOUT" to proceed to Checkout Confirmation.
  • Enter your promotional code into the field provided at the bottom of the confirmation page.
  • After you have entered the code, be sure to click the "Apply" button.
  • Proceed to make payment.

How do I redeem a timed exclusive promotional code?

  • Click through from the link provided. E.g. in the email or banner.
  • Make a purchase from courts.com.my
  • Click "CHECKOUT" to proceed to Checkout Confirmation.
  • The promotional code will be automatically applied.
  • Proceed to make payment.

What type of purchases can a promotional code be applied to?

  • Promotional codes can be used for online purchases made from courts.com.my, but are not applicable for excluded items
  • Excluded items include, but are not limited to, Sony and Apple branded products, Online Daily Deals, promotional offers, discount privileges, Courts gift cards/Vouchers, Home Club membership fee, preorders, TV, Computer Category, gaming consoles and mobile phones, unless indicated otherwise.
  • Promotional codes are not applicable to all services, including but not limited to, Extended Warranties, Dr. Digital, 1-for-1 Exchange and delivery and installation charges, unless indicated otherwise.
  • Promotional codes are not applicable on Flexi Plans, processing fees and service charges
  • Promotional codes are subject to all restrictions set forth in any ongoing promotion.
  • Promotional codes only apply to qualifying products.
  • Promotional codes are exclusive to purchases made through the courts.com.my. Purchases made from branches are not eligible.
  • If the promotional code has a minimum purchase requirement, shipping and handling charges do not apply toward the minimum purchase amount.
  • Promotional codes cannot be applied to previously completed purchases.
  • Promotional codes are not transferable or redeemable for cash or credit.
  • Please refer to the specific promotional materials for specific terms and conditions.
  • Only one promotional code can be applied at any one time for purchases made through the Courts Online Store.

What type of purchases can a promotional code be applied to?

  • Promotional codes can be used for online purchases made from courts.com.my, but are not applicable for excluded items
  • Excluded items include, but are not limited to, Sony and Apple branded products, Online Daily Deals, promotional offers, discount privileges, Courts gift cards/Vouchers, Home Club membership fee, preorders, TV, Computer Category, gaming consoles and mobile phones, unless indicated otherwise.
  • Promotional codes are not applicable to all services, including but not limited to, Extended Warranties, Dr. Digital, 1-for-1 Exchange and delivery and installation charges, unless indicated otherwise.
  • Promotional codes are not applicable on Flexi Plans, processing fees and service charges
  • Promotional codes are subject to all restrictions set forth in any ongoing promotion.
  • Promotional codes only apply to qualifying products.
  • Promotional codes are exclusive to purchases made through the courts.com.my. Purchases made from branches are not eligible.
  • If the promotional code has a minimum purchase requirement, shipping and handling charges do not apply toward the minimum purchase amount.
  • Promotional codes cannot be applied to previously completed purchases.
  • Promotional codes are not transferable or redeemable for cash or credit.
  • Please refer to the specific promotional materials for specific terms and conditions.
  • Only one promotional code can be applied at any one time for purchases made through the Courts Online Store.

How many promotional codes can I redeem for one purchase?

Only one promotional code can be redeemed during any one purchase, unless stated otherwise.

What if my unredeemed promotional code has expired?
  • Expired promotional code will be rendered invalid and no replacement codes will be issued.
  • Courts (Malaysia) Sdn. Bhd. reserves the right to amend redemption period for promotional codes and/or cancel promotional codes without prior notice.
What if I want to apply another promotional code?

Simply enter the other promotional code into the field provided.

What if the promo code does not work?
  • Check the expiry date of the promo code online
  • Check that the promo code has been entered correctly, and make sure your purchase meets any requirements for the promotion, such as the minimum purchase price.

PAYMENT

In-Store Purchases

What are the modes of payment if I purchase from Courts Stores?

We accept the following modes of payment in all Courts Stores

  • Cash or Debit Card,
  • Courts Gift Cards/Vouchers,
  • Credit Card (Visa / MasterCard/Amex) OR
  • Flexible payment options through Courts Flexi Plans, credit cards.

Online Purchase

How do I pay for my items online?

We accept the following modes of payment on the Courts Online Store:

  • Credit Card (Visa / MasterCard) - If you choose this mode of payment, you will be asked to provide credit card details upon checking out.
  • Debit Card & online banking from various banks
  • Only full payment option is available – if you choose Click & Collect as the delivery mode.
  • Courts Flexi Plans – please visit Flexi Plan or more information
  • MBB/PBB 0% installment payment plan(IPP)(6,12,24, 36 months) – coming soon
What happens if I experience difficulty at the payment page?

  • Refresh your browser and try again
  • You may currently be experiencing technical difficulties; you may wish to try again later.
  • Users might experience slow page loads during website upgrades, which we will be conducting from time to time. We do appreciation your patience with us

ONLINE ACCOUNT

Where can I view and update my contact information?

  • Click here and log in with your email and password.
  • You may view/update information such as E-mail address, Contact numbers, Home addresses and Communication preferences.
What promotions and updates can I receive from Courts?

  • If you have agreed to receive mailings, you will occasionally receive emails, phone calls, text messages and direct mails from Courts.
  • You will be informed of all the great benefits and savings such as promotional codes, promotion information, exclusive online deals, invitations to our members' preview sales, and much more.
How can I receive mailings from Courts?

  • Click here and log in with your email address and password.
  • Select your preferences and click on “Save Changes”
How do I choose not to receive mailings from Courts?

Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Click here and log in with your email and password.
  • Select your preferences and click on “Save Changes”
What happens if I have forgotten my online login password for my account?

  • Simply click on the “Forgot your Password?” option next to the “Log In” button and we will email you a new one.
  • You will need to provide the Email address that you used during registration for identity verification.
  • We recommend that you periodically update your password for security purposes, and retain it for future reference.
How do I change my online login password for my account?

You can begin using your new password immediately.

  • Click here and log in with your email and password.
  • Click on the option to “Change Password”.
  • Enter your current password.
  • Enter your new password twice.
  • Click on “Save Changes”.
What happens if I have difficulty logging in to my account?

  • If you experience difficulty logging in, your account may have been locked for security purposes, making it temporarily inaccessible.
  • If you have forgotten your password; you may reset the password here.
Where do I view my order history?

  • Click here and log in with your email and password.
  • Select “Order History” in the navigation menu to view your orders.
  • For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.
  • You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.
How do I check the payment and details of specific orders?

  • Click here and log in with your email and password.
  • Select “Order History” on the navigation menu to view your orders.
  • Click on any of the account number to view the order details.
  • Click on “View Statement” to view the payment details.
How do I view or change my delivery appointment?

  • Click here and log in with your email and password.
  • Select “Change of Delivery Date” on the left navigation menu.

FLEXI PLANS

I would like to find out more about Flexi Plans. Where can I get more information?

For more information on Flexi Plans, you can visit Flexi Plans or approach any of our friendly staff at all Courts stores.

What is Courts Flexi Plans?

Courts Flexi Plans allows you to choose from our affordable monthly instalment plans to get what you need now. Anyone who is above 18 years old may apply. There is no minimum income required. There are various plans to choose from and more information can be found here

What are the benefits of Courts Flexi Plans?

  • No minimum income required
  • 15 minutes approval in store
  • Up to 72 months repayment term
How to apply?

You may choose to;

  • Apply Online – coming soon
  • Visit any of our Courts stores
Is there any minimum amount before I can sign up for Courts Flexi Plans?

Yes, and you can find out more here

Where can I get more information on Courts Flexi Plans?

Head to any Courts store and have a chat with us! More details on our locations here

CLICK & COLLECT AND DELIVERY MODE

In-Store Purchases

What are the charges if I would like to arrange for delivery for my in-store purchase?

Charges for delivery are as follows:
Furniture - RM 99
Electrical - RM 59
IT/Digital - RM 59
*Not applicable for Flexi Plan purchases.

What if I decide to change my delivery date from a weekday to a weekend?

In the event of a request for change in delivery date from a weekday to a weekend, you may call our help line for assistance.

Can I change my delivery address?

For any changes to your delivery address, do email us or call our help line for assistance or visit any of our stores 3 days before the scheduled delivery date.

May I shorten the delivery time window?

No, we are unable to accommodate shortening the assigned delivery time window.

Can I request for specific delivery timing?

Though we are not able to accommodate this at the moment, we will try our very best to adhere to the assigned slot; however, sometimes this may be affected slightly by traffic conditions, installation times of other customers beforehand and other general movements.

What should I do to prepare for my delivery?

For any Furniture/Bedding or Electrical items, please take the dimension and measurement of the product you will be ordering to ensure this item can fit into the room intended/ lifts/elevator/ stairwells/passages and/or corridors. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property.
In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the product in a non-hazardous manner.
Please be advised reschedule of your delivery date may be required if 3 or more extra manpower needed.
However, if the delivery process is deemed hazardous, (e.g. risk damaging the product or public property, obstruction of passageway, etc.), Courts reserves the right to offer a reselection of products in consultation with you and our sales staff.

What do I need to take note upon delivery?

  • Check the condition of the product. If you find the goods to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please do indicate the reason for refusal of delivery on the Delivery Note.
  • A Courts representative will contact you within 2 business days for further action.
  • Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website..
  • Some of the goods advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).
Are there any areas that Courts does not deliver to?

  • Surrounding islands in Malaysia
  • Remote arears that is inaccessible
  • You may refer to the delivery options upon check out

Online Purchases

How do I get my products after purchasing them online?

We offer 2 types of delivery/collection methods for orders from the Courts Online Store:

  • Click & Collect
  • Standard Delivery

If you order two or more items, you can choose different delivery methods during the check-out process. When you review the order, you will see the corresponding delivery rates

What Is Click & Collect?

Click & Collect with Courts enables you to shop online and collect your order from any Courts store* for free.

How does it work?

  • If you order on any day from Monday to Sunday, you may collect your purchases from your chosen store after you have received an email/SMS that your item is ready for collection. You may visit the designated store to collect your items.
How much do I have to pay for Click & Collect?

This is absolutely free of charge.

What happens if I forget about my order?

Purchases must be collected within 14 days from the date on which the customer has been notified that the purchase is ready for collection.

  • For Sales Orders where full payment has been received, Courts reserves the rights to cancel the Sales Order should the purchase remain uncollected after 14 days upon receiving an email/SMS notification that the item is ready for collection. In the event of cancellation, payments received will not be refunded.
Why didn’t the Click & Collect option list down all the stores?

The product that you wish to buy may not have ready stock in your selected store. To give you the best shopping experience, our system will only list the stores that have ready stock for collection.

What must I bring along for collection at store?

You must provide the following documentation when collecting in-store:

  • Email/SMS of your online order confirmation email
  • Your Photo ID (Identification Card ONLY)
What is Standard Delivery?

Standard delivery with Courts enables you to shop online and deliver your order to your stipulated destination

How does it work?

  • No delivery will be made to a P.O. Box address.
How much do I have to pay for Click & Deliver?

  • The delivery charges apply to all items delivered to one address for orders in one cart.
  • Delivery is free for purchases over RM 500.
  • Condition of Use
What other costs may I have to bear?

There may be prevailing assembly charges for certain products that require the labor of our delivery crew for assembly.

In store and online

can I check my delivery status on the day of delivery?

  • To check on your delivery status, please prepare your 12 digit invoice number and click here
  • Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our Courts team.
What happens if I’m not at home to receive my order?

The timing of the delivery will be pre-arranged with you.
Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will not proceed with the delivery. This is to avoid an event where no one is at home at the time of delivery. Our team will then attempt to contact you the following day.
You may call 1800 88 1832 to arrange for another delivery to be scheduled.

The scheduled time slot has passed but my order has yet to be delivered. What should I do?

You can track you delivery via Courts website. To check on your delivery status, please prepare your 12 digit invoice number and click here.
Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our Courts team.
In the event that the delivery information is not available, you may call 1800 88 1832.

Do you ship internationally?

Currently, we only deliver within Malaysia.

INSTALLATION

How do I pay for the installation charges?

You may opt to add these in during your purchase or during check out.

EXCHANGES & RETURNS

What do I have to take note of for the Courts 30-Days Hassle Free Exchange Policy?

Please provide the sales confirmation email at time of return/exchange.

  • Bring the full product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from Courts.
  • On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If returning software and ink cartridges, it must be unopened.
  • In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
  • Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, Air-Conditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture, Personal Care Products, Headsets and Earphones, Health and Fitness and displayed set products are not allowed for exchange due to hygiene reasons.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
What if the item is incorrect, defective or damaged upon delivery?

  • You may choose to refuse such items upon delivery.
  • To facilitate handling of such incidents, please help us to indicate the reason for the refusal of delivery on the Delivery Note.
  • A Courts representative will contact you within 24 business hours for further action.
Can I return bundle/promotional items?

  • Yes, you may.
  • Do note that the refund value for each item returned will thus be reduced to reflect any free gifts or discounted value.
Are all items exchangeable or refundable?

In accordance with the Consumer Protection Act 1999, Courts reserves the right to prove (or, if the breach appears more than 1 month after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use
Bring the product back, with the guarantee card and your valid purchase receipt from Courts.

  • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.
  • For Headsets and Earphones, you will need to send the products back to the manufacturer's authorized office.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
  • Health & Fitness products are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid. Please note that the normal processing time for refund requests is 14 business days from date of request EPP payment refund may take up to 3 to 4 weeks.