What do I do if I want to exchange or get a full refund for an item I bought at your stores?
If you are not happy with the product you purchased at our physical store, just bring it back to any of our store within 30 days for an exchange or refund. Do kindly bring back the sealed item along with the original receipt, warranty card, free gifts, vouchers, accessories, associated with the purchase in its original condition (sealed box).
What if I have opened the box or unsealed the item?
We will still exchange or make a full refund within 14 days of the purchase with the complete original packaging, original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its good condition. Check in-store for more details.
When returning software, ink cartridges, batteries, tablets, mobile phones, game consoles, they must be in sealed and original condition to be eligible for a refund or exchange.
How will my money be refunded to me?
The refund will be given in the same mode of payment that was used in the original purchase. If delivery has taken place, then the refund will exclude delivery charges paid. For payment made with credit card, bank may take 4 to 6 weeks to process the refund.
What if the product is found damaged upon opening the brand new box?
We will replace the product for you if we find such cases we define as “Dead on Arrival or in short DOA” within 14 days of the purchase date. After 14 days, we will repair the item for you.
What are the exclusions?
- Display set items sold as seen.
- Apple branded products like ipad/iphone. (Apple computer is eligible for refund/exchange).
- Made-to-order and personalised orders made especially for you are not exchangeable / refundable. (Items where a customer has requested specific attributes (e.g. finish, colour, size) or where we build upon your order).
- Assembled furniture and air-conditioners (once installed).
- Home appliances (once used), mattresses, personal care products, beauty & body products, apparels & accessories, health & fitness products, headsets and earphones due to hygiene reasons.
- For headsets and earphones, you will need to send the product back to the manufacturer authorized office for exchange.
We understand that at times, you will need a bulky item delivered to you quickly. Now you can enjoy your purchase item within the same day when you need it on the same day.
How does the 5-Hour works?
If you buy an available stock item before 1pm, we will deliver by 6pm. Or if you buy before 4pm, you will received the item by 10pm. Customers or representative must be at home to receive the delivery during the window time. Arrival time excludes assembly/set-up time.
For customers staying in Condominiums placing their orders after 1pm on a weekday and at all times on a weekend or Public Holiday, the customer must provide the Condominium Management approval letter at the time the order is placed.
(Excludes Seremban, Nilai, Banting, Kuala Selangor and Bentong areas)
What is the latest time I need to buy to enjoy same day delivery?
5pm is the latest cut off time, any time after that, we will try our best to send at the earliest available time the next day.
How much does it cost?
RM 99 (excluding tax). Assembly Charges still apply.
Can I cancel or made changes to same day delivery?
In order to get your order to you speedily, it will be hard to cancel this after we send our truck out. Hence we are not able to call back the truck. If you really need to change or cancel the truck, another delivery arrangement with another delivery fee will have to be chargeable.
What are the exclusions?
- Items not stocked in our warehouse.
- Direct delivery from our suppliers/partners.
- COURTS Flexi Credit purchase.
- Installation services and air-conditioning requiring installation.
- Made-to-order products.
Courts reserves the right to amend any terms and conditions without prior notice.