Lowest Price Guaranteed
Lowest Price Guaranteed
Lowest Price Guaranteed
14 Days Hassle-Free Exchange -
Online or in all Stores!
30 Days Free Returns
Product Protection Plans
for up to 5 Years!
Product Protection Plans up to 10 Years
Serving Malaysia
for 33 Years

Frequently Asked Questions about COURTS

Get your answers here to common questions about COURTS, including how to search about products, promotions, payment, delivery, etc. If your question is not being answered here, please contact us.

Online Availability

  • Q. How do I know if the product I’m looking for online is available?

    If a product is available online, you will be able to add the item to cart. You will be receiving an order confirmation email once you have placed the order. However, product purchased online may not be in stock even after the order confirmation. If we are not able to fulfil your order, COURTS(s) customer representative will contact you to offer an alternative product or full refund.

  • Q. Are all products available in stores also available in online?

    The products available online will differ from time to time. This is determine by the stock availability and promotions. You may search for the product on our site to check if the product is available online.

  • Q. How many products can I order at one time?

    There is no restriction on the number of products you can order.

    • For products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
    • These restrictions may be enforced on orders placed from the same COURTS Online account or credit card, and sometimes even orders that use the same billing and/or delivery address.
    • Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.
  • Q. What if the product runs out of stock after I have ordered or made payment?

    We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:

    • If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.
    • Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

Promotions and Discounts

  • Q. How to redeem a promotional code?
    1. For HomeClub members, please log in with your email address and password. For non-HomeClub members, please sign up here.
    2. Make a purchase from COURTS Online.
    3. Click "CHECKOUT" to proceed to Checkout page.
    4. Enter the promotional code into the field provided at the bottom of the Checkout page.
    5. After entering the code, please click on the "APPLY" button.
    6. Proceed to make payment.
  • Q. What type of purchase is eligible for promotional code?
    1. Promotional code is only applicable for selected online purchase made from COURTS
    2. Promotional code is not applicable for Guest checkout.
    3. Promotional code is subject to all restrictions set forth in any ongoing promotion.
    4. Shipping and handling fees are excluded for all minimum purchase requirements.
    5. Promotional code cannot be applied to completed purchases.
    6. Promotional code is not transferable or redeemable for cash or credit.
    7. Please refer to Promotions Terms & Conditions for more information.
    8. One promotional code can only be applied at any one time for all purchases made through COURTS Online.
  • Q. What if the unredeemed promotional code has expired?
    1. Strictly no replacement code will be issued, unless stated otherwise.
    2. COURTS (Malaysia) Sdn Bhd reserves the right to cancel any promotions or promotional codes without prior notice.
  • Q. When the promotional code does not work?
    1. Please ensure that you are logged in to your account. If not, please sign up here.
    2. Please check that the promotional code has been entered correctly.
    3. Please check on the expiry date of the promotional code under Promotions Terms & Conditions.
    4. Please ensure your purchase meets the minimum requirement for the promotion.


In-Store Purchases

  • Q. What are the modes of payment if I purchase from COURTS Stores?

    We accept the following modes of payment in all COURTS Stores

    • JomPAY
    • Direct Debit
    • Internet Banking
    • E-PAY
    • ATM/CDM
    • Payment Counter
    • Flexible payment options through COURTS Flexi Plans or Credit Cards.
  • Q. Are prices inclusive of GST?

    Prices inclusive of SST.

Online Purchase

  • Q. How do I pay for my items online?

    We accept the following modes of payment on the COURTS Online:

    • FBX / Online Transaction
    • Debit Card (Visa / Mastercard)
    • Credit Card (Visa / MasterCard)
    • Union Pay
    • 0% Installment payment plan (IPP) 6 or 12 Months (Maybank & CIMB only)
    • Boost Wallet, Vcash Wallet, Webcash, Grabpay
  • Q. What happens if I experience difficulty at the payment page?
    1. Refresh your browser and try again.
    2. You may currently be experiencing technical difficulties; you may wish to try again later.
    3. Users might experience slow page loads during website upgrades, which we will be conducting from time to time. We do appreciation your patience with us.
  • Q. Are prices inclusive of GST?

    Prices inclusive of SST.

Installment Payment Plan (IPP)

  • Q. What is IPP?

    IPP is an interest-free installment payment plan from 6 months to 12 months that we offer to our customers as one of our payment options.

  • Q. How does IPP work?
    1. Add your product(s) to the shopping cart and proceed to checkout. To opt for an interest-free installment payment plan (IPP), spend minimum of RM500 in a single order.
    2. Select IPP bank payment method.
    3. Proceed to make payment and select your preferred credit card type.
    4. Enter your credit card details.
    5. Select your preferred instalment payment plan.
    6. Complete the payment.
    7. The full amount of your purchase will be reflected in your order confirmation email. (Please note that your monthly payment will be reflected in your next monthly credit card statement).
  • Q. Which card can be used under the 0% installment payment plan?

    For the time being, thhis plan is applicable for Maybank and CIMB credit card holder (for online purchase).

  • Q. Is there a minimum purchase required?

    Yes, minimum purchase is RM 500 - either a single product or a combination of products which add up to RM 500 or more per checkout.

  • Q. What are the tenure options available for IPP?

    6 months and 12 months

  • Q. Is any deposit required?

    No deposit is required.

  • Q. Is there any other additional fee?

    No, there are no other processing or additional fees. You only have to pay the total transaction value.

  • Q. What if I decide to change to a one-time payment after I submit my order for the IPP?

    You are not able to change or choose another payment method once the order has been submitted.

  • Q. How long does it take the transaction to be approved?

    The transaction will be processed immediately once the purchase amount is deducted from your credit card.

  • Q. Can I use debit card for this IPP?

    No, this IPP is only applicable for credit cards. IPP is unavailable for debit cards.

HomeClub Membership

  • Q. What are the privileges of a HomeClub Member?
    1. Exclusive discounts and savings.
    2. Giveaways
    3. RM1 delivery *min purchase of RM2999 by cash.
    4. Great deals for Flexicredit.
    5. Birthday deals.
    6. HomeClub day reward
  • Q. I have applied for the HomeClub membership. How do I identify myself?

    If you've registered an account on our Courts Website, you will automatically become our Homeclub member.

  • Q. Where can I view and update my contact information?
    1. Click here and log in with your email address and password.
    2. You may view/update information such as E-mail address, Contact numbers, Home addresses and Communication preferences.
  • Q. What promotions and updates can I receive from COURTS?

    If you have agreed to receive mailings, you will occasionally receive emails, phone calls, SMSes and direct mails from COURTS. You will be informed of all the great benefits and savings such as promotional codes, promotion information, invitations to our members' preview sales, and much more.

  • Q. How can I receive mailings from COURTS?
    1. Click here and log in with your email address and password.
    2. Scroll to the bottom of the subsequent page.
    3. Select your topics of interests under “Hobbies/Interests”.
    4. Check the box that says “I want to receive Courts‘ special offers and promotions”.
    5. Click on “Save Changes”.

    Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Q. What happens if I have forgotten my online login password for My HomeClub Account?
    1. Simply click on the “Forgot your Password?” option next to the “Log In” button and we will email you a new one.
    2. You will need to provide the Postal ID, Mobile No, and Email address that you used during registration for identity verification.
    3. We recommend that you periodically update your password for security purposes, and retain it for future reference.
  • Q. How do I change my online login password for My HomeClub Account?
    1. Click here and log in with your email address and password.
    2. Click on the option to “Change Password”.
    3. Enter your current password.
    4. Enter your new password twice.
    5. Click on “Save Changes”.
    6. You can begin using your new password immediately.
  • Q. What happens if I have difficulty logging in to My HomeClub Account?
    1. If you experience difficulty logging in, your account may have been locked for security purposes, making it temporarily inaccessible.
    2. If you have forgot your password; You may reset the password here.
  • Q. Where do I view my order history?
    1. Click here and log in with your email address and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.
    4. You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.
  • Q. How do I check the payment and details of specific orders?
    1. Click here and log in with your email address and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. Click on any of the account number to view the order details.
    4. Click on “View Statement” to view the payment details and outstanding balance.
  • Q. What should I do if I did not receive the vouchers?
    1. Your communication email/ direct mail/SMS may be unchecked in the “My Account” page. You may log in to your account here to check on the subscription details
    2. Visit any of our stores to seek further assistance
    3. Email us: cservice@courts.com.my


  • Q. What are FlexiCredit packages?

    FlexiCredit packages are flexible financing options that not only allows you to split up a hefty purchase to more affordable repayments, but to enjoy special rewards & benefits as well!

    Multiple FlexiCredit packages with unique rewards are yours to choose from. Kindly visit our FlexiCredit plans page to get started or to find out more.

  • Q. What are the instalment rates for FlexiCredit?

    FlexiCredit instalment rates begin from as low as 0.99% p.m., to a maximum of only 1.25% p.m.

  • Q. Are there any upfront payments/deposits when I purchase through FlexiCredit?

    We do not charge any upfront payments or deposits whatsoever!

  • Q. How many installments can I split my purchases into?

    We offer installment tenure options from as short as 6 months, to as long as 60 months.

    Your choice, our flexibility.

  • Q. What is the maximum purchase amount that I can turn into a FlexiCredit plan?

    The more, the merrier! There is absolutely no limit as to how much you can purchase with FlexiCredit.

    *Subject to individual's credit limit allowance.

  • Q. Will there be any penalties for early settlement?

    There sure isn't, as we'd be more than happy to help you complete or shorten your monthly commitments if you change your mind.

  • Q. How long will it take for Courts to review my FlexiCredit application?

    It will only take us less than 24 hours to approve your application.

    All we'll need is your:

    1. MyKad / Identification Card
    2. Payslip / KWSP Statement
  • Q. After purchasing through FlexiCredit, when is my 1st monthly instalment due?

    Your 1st monthly instalment will only be due 30 days after you have received full/complete (100%) delivery of all your purchased products.

    That's right! We believe that you should only pay for what you have, or in this case what you've received.


In-Store Purchases

  • Q. How do I view or change my delivery appointment?

    Please call us at 03-3000 8998

  • Q. What if I decide to change my delivery date from a weekday to a weekend?

    Please call us at 03-3000 8998

  • Q. What are the delivery timings available?

    We're not be able to provide you with any specific delivery time window, but the latest delivery should be no later than 7PM daily excluding Public Holiday.

  • Q. May I shorten the delivery time window?

    No, we are unable to accommodate shortening the assigned delivery time window.

  • Q. Can I request for specific delivery timing?

    Please call us at 03-3000 8998

  • Q. What should I do to prepare for my delivery?

    For any Furniture/Bedding or Electrical items, please take the dimension and measurement of the product you will be ordering to ensure this item can fit into the room intended/ lifts/elevator/ stairwells/passages and/or corridors. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property.

    In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the product in a non-hazardous manner.

    Please be advised reschedule of your delivery date may be required if 3 or more extra manpower needed. However, if the delivery process is deemed hazardous, (e.g risk damaging the product or public property, obstruction of passageway, etc), COURTS reserves the right to offer a reselection of products in consultation with you and our sales staff.

  • Q. What do I need to take note upon delivery?
    • Check the condition of the product. If you find the goods to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please help us indicate the reason for refusal of delivery on the Delivery Note.
    • A COURTS representative will contact you within 2 business days for further action.
    • Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website.
    • Some of the goods advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).
  • Q. Are there any areas that COURTS does not deliver to?

    Excluded any island and highlands area (for bulky item).

Online Purchases

  • Q. How do I get my products after purchasing them online?

    We offer 2 types of delivery/collection methods for orders from the COURTS Online:

    1. Click & Collect (Currently is not available until further notice).
    2. Standard Delivery either by our logistic team or local courier service.

    If your checkout amount is below RM500, you will see the corresponding delivery rates at checkout page.

  • Q. What is Standard Delivery?

    Standard delivery with COURTS enables you to shop online and deliver your order to your stipulated destination.

  • Q. How do I change my delivery appointment?

    For any changes to your delivery address or enquiry regarding a delivery, please call us at 03-3000 8998

  • Q. How much do I have to pay for Click & Deliver?
    COURTS eStore purchase:
    • FREE Delivery for purchase above RM500
    • Electrical / Infocomm: RM70
    • Furniture: RM103
    • Express delivery (KV Only) : RM109
    • Standard delivery rates for orders below RM500
  • Q. What other costs may I have to bear?

    There may be prevailing assembly charges for certain products that require the labour of our delivery crew for assembly.

In store and online

  • Q. Can I change my delivery address?

    Please call us at 03-3000 8998

  • Q. What are the charges if I would like to arrange for delivery for my purchase?
    COURTS eStore purchase:
    • Electrical / Infocomm: RM70
    • Furniture: RM103
    • Express delivery (KV Only) : RM109
    • *Depending on slot availability
  • Q: Exclusion items for Same Day delivery:

    What are the exclusions?

    1. Items not stocked in our warehouse.
    2. Direct delivery from our suppliers/partners.
    3. Courts Flexi credit purchase.
    4. Installation services and air-conditioning requiring installation.
    5. Made-to-order products
    6. Courts reserves the right to amend any terms and conditions without prior notice.

  • Q. How can I check my delivery status on the day of delivery?

    Please call us at 03-3000 8998

  • Q. What happens if I’m not at home to receive my order?

    The timing of the delivery will be pre-arranged with you.

    Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will still proceed to deliver your item.

    In the event that there is no one is at home to receive the delivery, our team will leave a “not in” card stating that they attempted to deliver the item. You may call 03-3000 8998 or the mobile number stated on the “not in” card to arrange for another delivery schedule.

  • Q. The scheduled time slot has passed but my order has yet to be delivered. What should I do?

    For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location.

    In the event that the delivery information is not available, you may call 03-3000 8998

  • Q. Do you ship internationally?

    Currently we only deliver within Malaysia addresses.


  • Q. What are the installation charges?

    Aircond : Based on HP and Installation area.

    Furniture : RM45 / 30 minutes

  • Q. Wall-mounting for TVs is handled by specialist installers.

    At the moment, we do not provide TV installation service. You may engage your third party contractor for the installation.

  • Q. Installation for ceiling fan and portable aircon.

    At the moment, we do not provide installation service for ceiling fan and portable aircon.

Exchanges & Returns

  • Q. How can I exchange an item I bought at your store?

    If you are not happy with the product you purchased at our physical store, just bring it back to any of our store within 30 days for an exchange or refund. Do kindly bring back the sealed item along with the original receipt, warranty card, free gifts, vouchers, accessories, associated with the purchase in its original condition (sealed box).

  • Q. Privacy Issues Contact Information?

    Please refer to our detailed Privacy Policy here.

  • Q. How to deactivate or close my online account?

    Contact our support. Click here.

User Responsibility on COURTS Online

COURTS Malaysia Sdn Bhd maintains this site for your personal entertainment, information, education and shopping convenience. Your use of and purchase from COURTS eStore constitutes your agreement to follow COURTS eStore CONDITIONS OF USE.