SCHEDULE FIVE

TERMS & CONDITIONS GOVERNING THE

COURTS REPLACEMENT WARRANTY PLAN SERVICE CONTRACT

(“SERVICE CONTRACT”) FOR PORTABLE ELECTRICAL PRODUCTS

• Product means small domestic appliances covered under a valid Service Contract.
• You and Your refers to the purchaser of the Product and Service Contract.
• We, Us and Our refers to Courts (Malaysia) Sdn. Bhd. (198601005660 (154820-D))
• Coverage means coverage for mechanical and electrical defects in the Product.
• Valid Claim means any one-time full replacement of the Product which shall in no event exceed the Product Purchase Price.
• Product Purchase Price means the price that You paid to purchase the Product as reflected on the original receipt of purchase issued by Us to You.
• Malicious Damage means any accidental damage of the Product deliberately caused by any third Party which the Service Contract Holder was unable to prevent.

• Our Courts Replacement Warranty Plan Service Contract (“Service Contract”) provides for the replacement of the covered Product stated on Our Sales Invoice/Receipt if found to be defective during the term as stated in the Service Contract for covered inherent mechanical and electrical defects only.
• When a Product failure occurs due to an electrical or mechanical defect only, You will receive a brand new replacement product of like-for-like kind, quality and value. Once the Product has been replaced, the Service Contract will automatically terminate.
• The Service Contract extends the Product manufacturer’s warranty for twelve (12) or twenty-four (24) months period which commences upon the expiry of the Product manufacturer’s twelve (12) or twenty-four (24) months warranty and ending on the Service Contract expiry date.
• This means that, inclusive of the Product manufacturer’s warranty period, the Product will have a total warranty of twenty-four (24) or thirty-six (36) months (as the case may be) from the delivery date of the Product, subject to payment of the applicable premium and depends on the choice of plan for the Replacement Warranty plan.
• You acknowledge and agree that the Service Contract shall only provide Coverage for Products which have been limited to domestic and personal use.

This Service Contract may only be purchased upon purchase of a Product and only covers a Product which:

• Is new and purchased from Us.
• Included at the time of purchase, the manufacturer’s complete and original warranty which is valid in Malaysia.

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• Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service related to this Service Contract and loss of use during the period that Your Product is being replaced.
• Our liability for any Valid Claim shall be limited to:

Category	Limit of Liability
Replacement Warranty	A one-to-one like-for-like Product replacement is done, subject always that the unit replacement cost shall not exceed the Product Purchase Price. Once a replacement is done in respect of a Product, the said Service Contract will be terminated.

• If the Product is found to be defective during the duration of the Service Contract, We will replace Your Product with a brand new replacement product of like kind, quality and value. The replaced Product (the damaged unit) shall become Our property.

We shall not be required to provide Coverage and We shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose Us, our parent company or our ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America.

We will not be liable under the Service Contract if You do not submit the Product to Our outlets for replacement before (a) the expiry of the Service Contract or (b) if a breakdown report has not been submitted within ten (10) days of breakdown incident.

1. Proven Gross negligence of any kind
2. Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, strict liability and those that are subject to recall by the manufacturer/dealer.
3. Liability to anyone other than the Insured or Service Contract Holder, as the case may be.
4. Any acts of fraud, or other dishonest or criminal acts of the Insured or its agents or employees.
5. Property & product liability insurance.
6. Use of the service in any illicit trade or transportation or in the commission of a felony.
7. Products that are still covered by the manufacturer's/dealer's original written warranty, or the Insured's dealer warranty, repairer's warranty, or any other warranties in effect.
8. Products that have less than twelve (12) months manufacturer's warranty.
9. Non-operating and cosmetic items, paint, or Product finish, accessories used in or with the eligible Product, cables, cords, straps, chargers, add-on options incorporated in a Product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.
10. Normal wear and tear to the exterior and interior of the Product cosmetic parts.
11. Under no circumstance shall the Insured or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like, even if any Party has been advised of the possibility of such damages.
12. Faults in any electrical connection, which is not part of the Product.
13. Routine maintenance or cleaning.

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14. Damage caused by neglect, abuse, misuse, theft, sand, corrosion, water damage, excessive heat, battery leakage, acts of God, commercial usage, power outages or surges, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), unauthorized modification, improper environment (including lack of proper temperature or humidity).
15. Unauthorized modifications made to the Product and/or problems/defects arising from such unauthorized modifications; altered serial numbers; failure to follow manufacturers' instructions on installation, operation or maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product; image burn.
16. Using the wrong voltage output which caused electrical damage to the Product
17. Costs of removal or reinstallation unless specifically included in the Service Contract.
18. Problems or defects not covered under the original manufacturer's/dealer's original written warranty, or the Insured's dealer warranty, repairer's warranty, or any other warranties in effect unless otherwise stated.
19. Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.
20. Repair, replacement or maintenance of items that have been subject to normal wear and tear. Failure to follow manufacturer's recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
21. Repairs necessitated by cosmetic or intentional physical damage (such as chipping, denting, scratching).
22. Cracked parts due to omission, gross negligence or default.
23. Commercial use (multi-user organizations), public rental or, use for profit.
24. Exclusions specifically stated in the Service Contract hereto.
25. All battery coverage.
26. Malicious Damage of Products

For Service in Malaysia -> Call Courts Replacement Warranty Support Hotline 1800 18 1108

When the Product failure occurs due to an electrical or mechanical defect, You may call the Courts Replacement Warranty Support Hotline at 1800 18 1108 to report the failure Monday to Friday 9am to 5pm – excluding public holidays or visit nearest Courts outlets.

Our Customer Service Representatives will be ready to guide You through the service process. To expedite service, please ensure that You have Your proof of purchase readily available before placing the call or visiting the Our outlets. If the original manufacturer’s warranty is still valid, You are required to utilize the original manufacturer’s warranty notwithstanding that the Service Contract is already in force. Replacements must only be carried out through Our outlets. For all replacements, the Service Contract sales receipt/invoice for the Product must be presented.

This Service Contract shall terminate immediately with no premium refund in the event of any of the following:

• Subsequent sale of the Product by You, when no written request to transfer this Service Contract to the new owner has been received by Us within fourteen (14) days of such transfer;
• Disposal or repossession of the Product;
• Unauthorized repair, replacement or modification of the Product;

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• In the event that a replacement is made or the claim amount exceeds the Product Purchase Price under this Service Contract.

This Service Contract can be cancelled 30 days prior to the Service Contract effective date at a full refund provided that no Valid Claim has taken place. If a Valid Claim has taken place this Service Contract cannot be cancelled.

The Service Contracts are contracts for replacement services for the Products. The Service Contracts are not insurance policies or guarantees given by Us relating to the nature of the material, workmanship or performance of the Product in favor of Us for the benefit of its customers who have purchased a Product under the Service Contract.

If You sell or transfer Your Product to another consumer within the period of the Service Contract, You must call the Courts Replacement Warranty Support Hotline at 1800 18 1008 within 14 days and effect the transfer of the Service Contract in writing.