CLICK & COLLECT AND DELIVERY MODE

Q: How long do I have to wait for delivery?
Delivery of product (interchangeably used with item) will take from same day up to 7 days depending on your delivery address and availability of stock. Made to Order Furniture can take up to 21 days for the manufacture and delivery of your item.

Q: How do I change my delivery date /address?
Please call COURTS Customer Service at 03-3000 8998

Q: How much do I have to pay for Delivery
Standard Delivery
Electrical / Infocomm : RM70, Furniture : RM 103
Express Delivery (KV - Same Day before 7pm) : RM 200
(Kuching District (within 30km from the warehouse - Same Day before 7pm) : RM 200

Q: What are the delivery timings available?
You will be contacted by our callers to confirm your preferred delivery date. We deliver 7 days a week so you can choose the day that you want the delivery. You are also given a choice of AM i.e. from 10.30 am to 2.30pm or PM i.e. from 2.30pm to 8pm slot.

Q: May I shorten the delivery time window?
No, we are unable to accommodate shortening the assigned delivery time window.

Q: What do I do with my old furniture, electrical item
We are happy to take care of the item (like for like) that you are replacing with the purchase you have made from us for a nominal fee.
Electrical or furniture: RM 99
Bedroom Set : RM 179

Q: What should I do to prepare for my delivery?
For any Furniture/Bedding or Electrical items, ensure that the space for the item purchased is cleared and ready for set up. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property. In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the In this instance, please be advised that rescheduling of your delivery date may be required if 3 or more extra manpower needed. However, if the delivery process is deemed too high risk, COURTS reserves reselection of products in consultation with you and our sales staff.

Q: What do I need to take note upon delivery?

•	Check the condition of the item. If you find the item to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please help us indicate the reason for refusal of delivery on the Delivery Note.
•	If item is rejected, a COURTS representative will contact you within 2 business days for further action.
•	Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website.
•	Some of the items advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any) or you may call the COURTS store.
•	Please retain the original box and the packaging in the event there is a need to return the item.

Q: Are there any areas that: COURTS does not deliver to?
You may click here whether your area is covered by going to the postcode tab.

ONLINE PURCHASE

Q: How do I get my products after purchasing them online?
We offer 2 types of delivery/collection methods for orders from the COURTS Online:

• Standard Delivery either by our logistic team or local courier service.
• Click & Collect (Currently is not available until further notice).

If your checkout amount is below RM500, you will see the corresponding delivery rates at checkout page

Q: What is Standard Delivery?
Standard Delivery with COURTS enables you to shop online and deliver your order to your stipulated destination.

Q: How do I change my delivery appointment?
For any changes to your delivery address or enquiry regarding a delivery, please call us at 03-3000 8998

Q: How much do I have to pay for Delivery
COURTS eStore purchase:
FREE delivery for purchase above RM500
Standard delivery rates for orders below RM500

Electrical / Infocomm: RM70

Furniture: RM103

Express Delivery (KV Only): RM200

Q: What other costs may I have to bear?
There may be assembly charges on some categories of furniture.
There is a standard rate for aircond installations. Anything beyond the standard offered may be subject to further charges.

Q: Can I change my delivery address?
Please call us at 03-3000 8998

Q: What are the exclusions?

• Items not stocked in our warehouse
• Direct delivery from our suppliers/partners
• Courts Flexi credit purchase
• Installation services and air-conditioning requiring installation
• Made-to-order products
Courts reserves the right to amend any terms and conditions without prior notice

Q: How can I check my delivery status on the day of delivery?
Please call us at 03-3000 8998

Q: What happens if I’m not at home to receive my order?
The timing of the delivery will be pre-arranged with you.

Our friendly delivery team will leave a call card. We will contact you to reschedule the delivery We will only reschedule up to one (1) time, else customer will need to pay again for delivery.

Q: The scheduled time slot has passed but my order has yet to be delivered. What should I do?
Please contact COURTS customer service at 03-3000 8998.

Q: Do you ship internationally?
Currently, we only deliver within Malaysia.

Delivery Options

Standard Delivery – Nationwide

Reliable, affordable, and available across Malaysia — we’ll deliver your order right to your doorstep, quickly and safely.

Delivery timeframe:

• 1 to 5 days, depending on your location and stock availability.
• Made-to-Order Furniture (MTO): Up to 21 days for manufacturing and delivery.

Delivery fees:

• Electrical / Infocomm – RM70
• Furniture – RM103

Delivery slots:

• AM: 10:30 AM – 2:30 PM
• PM: 2:30 PM – 8:00 PM

Every item is handled with care throughout the delivery process — ensuring it arrives in perfect condition.

Express Delivery (Klang Valley Only)

Need your item today? Choose Express Delivery for fast, same-day service within Klang Valley.

Cut-off times:

• Order by 3 PM – Electronics & Furniture
• Order by 5 PM – Electrical only

Receive your items by 8 PM on the same day.

Delivery fees:

• Electronic items – RM200
• Furniture items – RM250
• Mixed order (Electrical + Furniture): Higher delivery fee applies (RM250)

Availability:

• In-store purchases only (not applicable for online orders)
• Ready-stock items available at store or warehouse

Fast. Reliable. Perfect for urgent purchases!

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Frequently Asked Questions (FAQ)

Q: How long will delivery take?
Standard Delivery takes between same day to 5 days, depending on your location and stock availability. For Made-to-Order Furniture, delivery may take up to 21 days for production and delivery.

Q: What are the delivery charges?
Standard Delivery:

• Electrical / Infocomm – RM70
• Furniture – RM103

Express Delivery (Klang Valley only):

• Electronics – RM200
• Furniture – RM250
• Mixed order (Electrical + Furniture): Higher delivery fee applies.

Q: What delivery time slots are available?
We deliver 7 days a week:

• AM: 10:30 AM – 2:30 PM
• PM: 2:30 PM – 8:00 PM
• Express Delivery: Same-day delivery, subject to cut-off time and stock availability.

Q: Can I shorten the delivery time window?
Unfortunately, no. Delivery windows are fixed to ensure smooth scheduling and service consistency for all customers.

Q: How can I change my delivery date or address?
Please contact Courts Customer Service at 03-3000 8998 via calls or WhatsApp text only, or reach out to the store where you made your purchase.

Q: Can you help dispose of my old furniture or electrical items?
Yes, we can help! We’ll collect your old item (like-for-like) for a small handling fee:

• Electrical / Furniture – RM99
• Bedroom Set – RM179

Q: How should I prepare for my delivery?
Before delivery, please ensure there’s enough space for setup. Our team will not dismantle doors or windows. If bulky items can’t fit into the lift, additional manpower or rescheduling may be required. If delivery is deemed unsafe, Courts reserves the right to reschedule or propose alternatives.

Q: What should I check upon delivery?
Inspect your item before signing the Delivery Note. If it’s faulty or damaged, reject the delivery and write the reason and sign next to the notes written. We’ll contact you within 2 business days to follow up. Check your warranty card and keep the original packaging.

Q: Does Courts deliver to all areas?
You may click here to check whether your area is covered under the postcode tab.

Q: How will my online order be delivered?
Online orders are shipped via Standard Delivery, handled by our in-house logistics team or courier partners.

FREE Delivery for purchases above RM500.
For orders below RM500:

• Electrical / Infocomm – RM70
• Furniture – RM103

Q: Are there any additional costs?
Good news — there are no extra charges for standard furniture assembly and basic electrical installation. Additional charges only apply for installations beyond standard scope (e.g., air-conditioners, ceiling fans, wall drilling). Our team will inform you in advance.

Q: What if I’m not home during delivery?
We will contact you to reschedule. Only one reschedule is allowed; further attempts will require a new delivery charge.

Q: My delivery time has passed, but my order hasn’t arrived.
Please contact Courts Customer Service at 03-3000 8998 immediately for updates.

Important Notes

• All delivery fees exclude 6% SST.
• Delivery times may vary depending on stock and location.
• Express Delivery applies only to ready-stock items within Klang Valley.
• Standard furniture assembly and basic electrical installation are included.
• Additional fees apply only for ceiling fan, air-conditioner, or water heater installations beyond standard scope.
• Courts reserves the right to amend these terms and conditions without prior notice.