COURTS ensure your purchase are high in quality, come with a warranty, and are from a well-known brand. Our team is committed to ensuring that our products are high quality and authentic. For any issues faced with regards to the product you purchase with us, get assistance from us on how to claim for warranty. No more headache when things went sideways. We are always ready to assist you. COURTS also provide extra protection for any purchase you made with us. Click here to know more about COURTS Extra Protection.
Q: What should I do if I have problem with my goods purchased (or interchangeably referred to as item / product)?
Electrical & Infocomm
You should contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).

  • Manufacturer will inspect the goods
  • Manufacturer will provide confirmation for exchange*
  • COURTS Customer Service Team will contact you for exchange* arrangement within seven (7) working days from no (2) above

- The exchange will be subject to the discretion of COURTS.

Q: What can I do to proceed with refund or exchange?

RETURN PROCESS:
1) Inexact goods / Goods has manufacturing defect (excluding goods marked as display set or clearance goods).

Eligible requirements for return are as follows:
  • Must have proof of purchase (Sales Order number and original receipt).
  • Goods must be in new condition (must not have been used or installed or damaged) and returned in its original packaging / box (must be unused, unmarked and not defaced in any manner)
  • All accessories (including manuals, warranty cards, and all other goods received with goods) and free gifts (including voucher) received with it.
  • Box must be sealed and hologram must be untampered.
  • Check goods upon receipt by delivery services and must reject the defective goods immediately (Defect on Arrival)
2) Under what conditions the goods is deemed non-returnable:
  • In the interests of hygiene: Personal Care Goods, Health and Fitness goods, Mattress and Bedding Accessories, cannot be returned.
  • Once Installed: Air-Conditioner, TV (once wall-mounted), Furniture items.
  • Once Used: All Electrical and kitchen appliances, home appliances, Furniture items, electronic and digital items
  • Consumables including but not limited to coffee capsules cannot be returned unless they are unopened and in their original packaging.
  • Once seal is broken or hologram is tampered / damaged
  • Goods are open and / or not in their original packaging.
  • All Apple products
  • Change of mind by Customer
  • Not applicable for Made To Order furniture products.
3) Refund to customer
  • If delivery has taken place, the refund will exclude delivery charges paid.
  • If need to pick up the item, additional delivery charges will apply :
    Electrical & Electronic – RM70.00
    Furniture – RM103.00
  • Display unit and clearance goods are strictly non-refundable. Sale is ‘as is where is’ basis and the responsibility is on you to make a complete inspection to assess the goods before purchasing.
  • Goods that have been delivered for more than 10 days.
  • The goods was purchased for someone else who simply does not want it.
  • The goods has no defects. The reason for return is wrong selection, size, model or specification, goods not meeting expectation (Customer can proceed with exchange);
  • Not applicable for Made To Order furniture products or
  • simply found it cheaper elsewhere.
4) Exchange:
  • COURTS reserves the right to examine the defective goods.
  • COURTS has the sole discretion to determine if the goods can be exchanged.

* COURTS RESERVES THE RIGHT TO REJECT ANY RETURN, EXCHANGE, REFUND DEEMED UNFIT OR UNREASONABLE.