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Extended Warranty - Electrical & IT


SERVICE CONTRACT
STANDARD TERMS & CONDITIONS GOVERNING COURTS’ EXTENDED WARRANTY SERVICE CONTRACT FOR ELECTRICAL & I.T. PRODUCTS

You have selected the duration of the Contract you require for the product purchased by you (“Product”) on the sales receipt/invoice concerned and agree to be bound by the terms and conditions governing the Contract as set out herein.

The Product must be purchased new from Courts (as defined below) and purchased simultaneously with the Product. The duration of the Contract is between 2 to 5 years commencing from the purchase date or delivery date of your Product (whichever is later) and expires on the relevant anniversary of the selected period chosen.

PRODUCT ELIGIBILITY
The Contract only covers a Product which:
(i) is purchased new from Courts.
(ii) is manufactured for use in Malaysia.
(iii) has, at the time of purchase, the manufacturer’s complete and original warranty that is valid in Malaysia.
(iv) in the case of consumer Products such as electronics and major appliances, is or has been limited to domestic and personal use. Office Products such as facsimile machines, copiers and computers are covered for small office/home office use only.

DEFINITIONS:
In this Contract, the following words have the following meanings:
(i) “we,” “us” and “our” or “Courts” refer to COURTS (MALAYSIA) SDN BHD (Co No. 198601005660) (154820-D)
(ii) “you” and “your” refer to the Customer or Purchaser and if applicable, the Co-Purchaser of the Product covered by the Contract.
(iii) “Coverage” means coverage for mechanical and electrical defects in the Product including where applicable, the Rechargeable Battery attached to such Product and with additional benefits such as Accidental Damage (defined below) & Power Surge Protection (defined below).

COVERAGE:
Product - The repair service coverage is for mechanical and electrical defects in the Product purchased by you under this Contract. If it is too costly or we are unable to repair your Product, we have the option to replace your Product with another of like kind, quality and specifications less allowance for deterioration and depreciation due to market value at our discretion. Due to technological advances, the replaced product may be of a lower retail value than the faulty Product. Replacement parts may be new, original or non-original manufacturer’s parts that conform to factory specifications and shall be determined at our discretion. If the Product is replaced, the replaced Product will continue to be covered under the Contract on the same terms until the expiry of the Contract. The faulty Product replaced becomes the property of Courts.

Rechargeable Battery attached to Product - The repair service coverage is for mechanical and electrical defects in the Rechargeable Battery attached to the Product purchased by you under this Contract. If it is too costly or we are unable to repair the Rechargeable Battery, we will replace (one time only) the original battery attached to the Product purchased by you if the Rechargeable Battery cannot be charged under all circumstances. This repair service coverage is for 1 year from the purchase date or delivery date of your Product (whichever is later).

This repair service coverage for Rechargeable Battery attached to the Product applies only to repairs and replacements done in Malaysia.

Additional Benefits - Under the master insurance policy issued by AIG Malaysia Insurance Berhad (“AIG”), which Courts has taken for the benefit of its customers who have purchased a Product under the Contract, you are entitled to the following:-
*Accidental Damage & Power Surge Protection - This repair service coverage is for: (i) Mechanical or electrical defects of the Product caused by accidental damage due to physical impact (such as cracked screen) and spillage of liquids (collectively referred to as “Accidental Damage”); and (ii) Mechanical or electrical defects of the Product caused by power surge (“Power Surge Protection”). For such loss, AIG may join with any other insurance company in repairing, reinstating or replacing the Product that is damaged where the Product is insured elsewhere. In cases where the Product is replaced with another of like kind, quality and specifications, the replacement may be a different model; be made by a different manufacturer; not include the identical features and functions as the Product covered under the Contract. You are only entitled to make a one-time claim from AIG for repair services under Accidental Damage and Power Surge Protection respectively. Accidental Damage does not cover damage due to negligence, omission or default. Accidental Damage and Power Surge Protection will be effective from the purchase date or delivery date (whichever is later) until the earlier of (i) the one-time claim, or (ii) the expiry of 1 year from such purchase date or delivery date, as the case may be. Claims in relation to Accidental Damage and Power Surge Protection must be made in writing and submitted to us within 7 working days of the incident.

LIMITATION OF LIABILITY:

  • Coverage will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limiting to losses incurred due to any delay in rendering service related to this Service Contract and loss of use during the period that Your Product is at the Repair Facility and/or while awaiting repair.
  • Our liability for any Valid Claim shall be limited to:
    •                                
    CategoryLimit of Liability
    Extended Warranty (With First 1 Year Accidental Damage Cover)Extended Warranty

    Multiple repairs subject always that the total repair costs shall not exceed the Product Purchase Price.

    In the event that a replacement is made or the total claim amount exceeds the Product Purchase Price in respect of a Product, the said Service Contract will be terminated.

    Accidental Damage

    One repair or replacement but subject always that the total repair or replacement cost shall not exceed the Product Purchase Price.

    In the event that a replacement is made, or the total claim amount exceeds the Product Purchase Price in respect of a Product, the said Service Contract will be terminated.
     
    • In respect of Accidental Damage, Our liability is for any one (1) Valid Claim shall in no event exceed the purchase price of the Product.
    • In respect of the Extended Warranty:
      • (i) We may, at Our sole discretion, choose to replace the Product instead or repairing it. The replacement will be the same or a similar Product. In the event that We replace the item, the Coverage ends.
      (ii) We will repair or replace the Product at Our discretion.
      (iii) We will replace Your Product with one of like kind and quality if the Product is not repairable or beyond economical repair. The replaced Product (the damaged unit) shall become Our property. Due to technological advances, the replacement product may be of lower retail value than the original Product and We will pay for the lower retail value. Any such replacement will immediately terminate this Service Contract and We shall have no further obligations for the remainder of the term of this Service Contract, if any.

      Our and AIG’s liability will not, under any circumstances, extend to any loss or injury to a person or loss or damage to property or any incidental, contingent, special or any direct or indirect loss and consequential damages including but not limited to losses incurred due to any delay in rendering any services related to this Contract and/or loss of use during the period that your Product is at an authorised repairer and/or while awaiting replacement parts.

      Neither Courts nor AIG will be liable under the Contract if you do not submit the Product to an authorized repairer for repair before (a) the expiry of the Contract or (b) if a breakdown report has been submitted before the expiry of the Contract, within 30 days of its breakdown.

      EXCLUSIONS FROM COVERAGE:
      GENERAL EXCLUSIONS: The terms and conditions of the master insurance policy shall form an integral part of this Service Contract and You are required to comply with the same in order to enjoy the benefits. Details of such terms and conditions are available for Your review before Your purchase of this Service Contract and a copy of such terms and conditions will be made available to You upon request.

      We shall not be required to provide Coverage and We shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose Us, its parent company or its ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America.

      We will not be liable under the Service Contract if You do not submit the Product to the Repair Facility for repair before (a) the expiry of the Service Contract or (b) if a breakdown report has not been submitted within ten (10) days of breakdown incident.

      (i) Proven Damages caused by repair work or failure to perform repair work by the Insured, its agents or employees, or by any repair facility which is not authorized by the Insurer.
      (ii) Gross negligence of any kind.
      (iii) Any defective workmanship, including but not limited to liability arising out of implied warranties of merchantability, implied warranties of fitness, strict liability and those that are subject to recall by the manufacturer/dealer.
      (iv) Liability to anyone other than the Insured or Service Contract Holder, as the case may be. (v) Any acts of fraud, or other dishonest or criminal acts of the Insured or its agents or employees.
      (vi) Property & product liability insurance.
      (vii) Use of the service in any illicit trade or transportation or in the commission of a felony.
      (viii) Products that are still covered by the manufacturer’s/dealer’s original written warranty, or the Insured’s dealer warranty, repairer’s warranty, or any other warranties in effect.
      (ix) Products that have less than twelve (12) months manufacturer’s warranty.
      (x) Non-operating and cosmetic items, paint, or Product finish, accessories used in or with the eligible Product, cables, cords, straps, chargers, add-on options incorporated in a Product for which options are not essential to the basic function of the Product for which the Service Contract was purchased.
      (xi) Normal wear and tear to the exterior and interior of the Product cosmetic parts.
      (xii) Under no circumstance shall the Insured or its representatives be liable for indirect, consequential, or incidental damages (including) damages for lost profits, business interruption, bodily injury, medical, and the like, even if any Party has been advised of the possibility of such damages.
      (xiii) Software (including operating system and any stored data), defects resulting directly from software installation and or removal, computer virus, virus prevention, and other peripherals. (xiv) Faults in any electrical connection, which is not part of the Product.
      (xv) Routine maintenance or cleaning.
      (xvi) Damage proven to be caused by neglect, abuse, misuse, theft, sand, corrosion, water damage, excessive heat, acts of God, commercial usage, inadequate or improper voltage or current (fluctuation of electrical power, lightning, static electricity), unauthorized modification, improper environment (including lack of proper temperature or humidity).
      (xvii) Unauthorized modifications made to the Product and/or problems/defects arising from such unauthorized modifications; altered serial numbers; failure to follow manufacturers’ instructions on installation, operation or maintenance; repairs performed by non-authorized repairer; any items not affecting the function of the Product; image burn.
      (xviii) Using the wrong voltage output which caused electrical damage to the Product.
      (xix) Costs of removal or reinstallation unless specifically included in the Service Contract. (xx) Problems or defects not covered under the original manufacturer’s/dealer’s original written warranty, or the Insured’s dealer warranty, repairer’s warranty, or any other warranties in effect unless otherwise stated.
      (xxi) Any failure, malfunction, defect, inoperability, breakdown, disruption, or stoppage of the Product or any Product, functions or the functions of any related to, directly or indirectly any design, planning or engineering incompatibility.
      (xxii) Repair, replacement or maintenance of items that have been subject to normal wear and tear. Failure to follow manufacturer’s recommended instructions for installation, operation, routine care maintenance, inspection, cleaning, external adjustments etc. including problems cause by a device that is not the Product, including equipment/accessories that are not OEM, whether or not purchased at the same time as the Product.
      (xxiii) Repairs necessitated by cosmetic or intentional physical damage (such as chipping denting, scratching). (xxiv) Cracked parts due to omission, gross negligence or default. (xxv) Commercial use (multi-user organizations), public rental or, use for profit.
      (xxvi) Exclusions specifically stated in the Service Contract hereto.
      (xxvii) The loss of, loss of use of, damage to, corruption of, inability to access or inability to manipulate any computer system or electronic data within electronic or I.T. products as a result of unauthorized access or unauthorized use of such system or data or the transmission, a denial of service attack or receipt or transmission of malicious code. Computer system means any electronic hardware or software, or components thereof, that are used to store, process, access, transmit or receive information. Electronic data means any data stored on a computer system.
      (xxviii) Malicious Damage of Products
      (xxix) Losses that do not occur within the Period of Insurance
      (xxx) Losses caused by illegal acts committed by You
      (xxxi) Losses that are intentionally caused by You
      (xxxii) Losses due to war (whether war has been declared or not), civil commotion, uprising, martial law, riot or the act of any lawfully constituted authority
      (xxxiii) Losses due to the order of any government, public authority or customs’ officials
      (xxxiv) an act in contravention of a government prohibition or regulation or law
      (xxxv) invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection or military or usurped power; or
      (xxxvi) an act of terrorism

      For Service in Malaysia ➡ Call Courts Cover Extended Warranty Hotline 1800 18 1108
      When the Product failure occurs due to an electrical or mechanical defect, you must call the Courts Cover Extended Warranty Hotline at 1800 18 1108 to report the failure during office hours. Our Customer Service Representatives will be ready to guide you through the service process. To expedite service, please ensure that you have your Contract details readily available before placing the call. If the failure is not reported to us prior to repair, the repair will not be approved. If the original manufacturer’s warranty is still valid, you are required to utilise the original manufacturer’s warranty notwithstanding that the Contract is already in force.

      Repairs must only be carried out by a repairer nominated by us on each occasion and is subject to pre-authorisation from us. During the duration of the Contract, portable items should be brought to our nominated repairer. All other items will be subject to call-out service. For all repairs, the Contract sales receipt/invoice for the Product must be presented.

      Termination of Contract
      The Contract will terminate if any of the following events occur:-
      (i) upon expiry of the Contract;
      (ii) if your Product is surrendered to Courts; or
      (iii) upon your written notification to us of cancellation of the Contract together with surrender to us of the original sales receipt/invoice within 30 days of the date of purchase of the Contract.

      Courts retain the right to terminate the Contract if any installment payment under the Credit Sale Agreement for the Product remains unpaid for a period of 3 months and all fees paid to Courts in relation to this Contract shall be non-refundable and shall be forfeited absolutely.

      Service Contract
      The Contract is a service contract for repair services. The Contract is not an insurance policy or guarantee given by Courts relating to the nature of the material, workmanship or performance of the Product save for the Additional Benefits wherein a master insurance policy has been issued by AIG in favour of Courts for the benefit of its customers who have purchased a Product under the Contract.

      Assignment of Contract
      If you sell or transfer your Product to another consumer within the period of the Contract, you must call the Courts Cover Extended Warranty Hotline within 14 days and effect the transfer of the Contract in writing. It is also important to report your new address if you move and take the Product with you. You may only transfer this Contract if you have purchased the Product by cash or if you have fully settled and discharged all your obligations and liabilities under the Credit Sale Agreement relating to the Product.

      Personal Data Protection
      This Contract is subject to terms and conditions set out below. Kindly take a few moments to check that all the particulars, specifically your personal information printed in this Contract are correct. Failure to revert within 14 days from the date of this Contract will mean that all your personal information contained herein are complete, true and accurate. Any personal information collected by and retained by us is for the purpose of fulfilling Our obligations under this Contract as well as to update you on any of our related services. Kindly be informed that in order to fulfill our obligations under this Contract, we will provide your personal information to AIG, which in turn may be disclosed by AIG to individuals, service providers & organizations associated with AIG or any other selected 3rd parties (within or outside of Malaysia, including reinsurance & claims investigation companies & industry associations) for the purpose of storing and processing this application and providing subsequent service(s) for this purpose, AIG’s financial products and services and data matching, surveys and to communicate with you for such purposes and in order to support back-end processing and services associated with this Contract. You understand that you have the right to obtain access to and to request correction of any personal information held by us and/or AIG concerning yourself. Such request can be made by contacting us as stated above. By submitting your personal information, you are indicating your consent to allow us and/or AIG or any other selected third parties to keep you posted on any other products, services and upcoming events. If you do not wish to be contacted by us or AIG, you can opt out anytime by writing to us or AIG, as the case may be.

      Notwithstanding that this Contract may be reproduced in several languages, the English version shall prevail.

      I hereby having read and understood the terms and conditions, agree to be bound by the same.

      NOTE: Signature(s) of Purchaser/Co-Purchaser are not required if you are signing a Services Agreement with Courts.

      Before 29/12/2022