At COURTS, we truly believe in nurturing owner’s mindset by empowering our team to take decisions in the best interests of our customers.

We are committed to excellence in all aspects of our business and achieve our goals through happy customers, employees and community. At Courts we are committed to give back to the society though our products, service, and community out reach programs.

To drive our mission we support people with extensive training, coaching and set a very high standard of ethics and integrity which forms a bedrock of our relationship with customers, suppliers, staff and associates.

Having the right mindset will eventually deliver the right attitude and behaviour towards our customers.

COURTS team synergized with its entity in Japan, by using time-honoured Japanese principles and traditions in building trust and relationships with its customers, is committed to provide a delightful experience in their shopping journey and their satisfaction is the only key to success.

Times have been difficult and we have also been impacted however with the economy coming back strongly we definitely believe that with the trust exhibited by our customers and the measures taken internally to offer the best we have setup a roadmap of moving to become the retailer of choice for everyone in Malaysia.

Harry Higashiura
Country CEO of COURTS Malaysia

We at COURTS act and think like owners of the business, rather than just salaried employees.

The all member management philosophy consists of the following values and ideals: